Junior Claims Specialist (6m FTC)

Job Title: Junior Claims Specialist (6m FTC)

Work Location / Type: Katowice / Hybrid 

About the company:

LIPTON Teas and Infusions is the world’s largest tea business, with world-class, purpose-driven brands such as Lipton, Pukka, Tazo, Lyons, T2 and PG Tips. We are truly united in one purpose: growing a world of wellbeing and creating value for all and the planet.🌍

If you’re a diverse thinker who takes personal ownership to connect ideas and make impactful things happen, someone who shares our values around humanity and courage and someone who enjoys a good cuppa tea (on the house!), then we could be a good match!

Key Responsibilities:

• Claims resolution including Trade, Logistic and Pricing Claims – E2E Claim ownership.
• Customer contact for missing claim documentation.
• Claim resolution in dedicated system (S4 Hana and Blacksmith) up to final credit note registration.
• Approve/Reject claims in Blacksmith tool related to promo activities.
• Work with Go to Market team to obtain missing information needed for claim resolution process.
• Analysis of customer invoice and Blacksmith condition set up.
• Prepare predictive approval request and work with respective Go to Market for timely claim resolution.
• Dispute with customer rejected claims and work closely with Bill to Cash, Credit Controllers and Go to Market teams for rejected claims.
• Monitor open claims and drive timely solution for unresolved claims.
• Responsible for flagging pricing issues identified in claims resolution process.
• Process improvement for claims in markets.
• Comply with agreed KPI/SLA.
• Develop the knowledge of Blacksmith tool.
• Support Order Management Team.

Qualifications & Experience:

• Bachelor’s degree (numerical studies as Finance, Economics is a plus).
• Experience in business environment and willingness to develop in Claims. Any experience on similar position and knowledge of claims processes and rebate structure is a plus.
• Proficiency MS Excel, SAP and Blacksmith is as a plus.
• Excellent verbal and written communication skills in English.
• Ability to work independently and as a part of a team.
• Excellent customer service skills.
• Open minded and able to adapt to the changes.
• Good time management & organization skills.
• “Can do” attitude, solution minded, focused on result.
• Availability to work in the afternoon and evening hours (until 6:00 pm - 8:00 pm) as the role will support North American markets.

What we offer:

• Working at Lipton Services, you will be the part of a great team of specialists and managers who support various Lipton global processes, including Order to Cash, Planning, Global Control Tower, Customer Collaboration, Master Data Management and many others.
• Lipton Services office - where this role is located - is in Katowice city center on Dworcowa 8 St., close to the railway station. You can't imagine a better location if you commute to work by train or by bus.
• We value the proximity of our Lipton Factory in Katowice Szopienice. You will have the opportunity to visit this Lipton site in the first weeks of work as a part of your onboarding process.
• It is important for us to celebrate together our successes and engage in initiatives like Poland Business Run, Szlachetna Paczka or various office events related to wellbeing, integration, DE&I or just taste our fabulous tea!
• We don't have a dress code, and we have a hybrid working model :)
• Our benefit package includes Health Insurance, Multisport card (the cost is shared between employee and employer), life insurance, PPK and PPE pension schemes, Employee Assistant Program (incl. psychological support) vacation allowance, additional birthday holiday and a lot of tea.

What to expect from us:

We know that the whole recruitment process can be stressful, so we promise to make it as straightforward as possible. Our process is usually 2-3 stages (depending on the seniority of the role) and we are aiming to review every CV within 2 weeks. 

We are also an equal opportunity employer – we promote diversity and inclusion in our workplace and welcome applications from people of all backgrounds regardless of gender, race, sexual orientation, national origin, disability, religion, and age.