Order Management & Claims Supervisor
Job Title: Order Management & Claims Supervisor
Work Location / Type: Hybrid
About the company:
LIPTON Teas and Infusions is the world’s largest tea business, with world-class, purpose-driven brands such as Lipton, Pukka, Tazo, Lyons, T2 and PG Tips. We are truly united in one purpose: growing a world of wellbeing and creating value for all and the planet.🌍
If you’re a diverse thinker who takes personal ownership to connect ideas and make impactful things happen, someone who shares our values around humanity and courage and someone who enjoys a good cuppa tea (on the house!), then we could be a good match!
Key Responsibilities:
- Lead a team of Order Management & Claims Specialists in a high quality, efficient, effective Order Management & Claims unit.
- Accountable for the processing of customer sales orders and follow-ups on their status.
- Accountable for coordination with credit controls to resolve credit issues and ensure order fulfilment.
- Accountable for the Order Management & Claims team working with customer services and supply chain to optimize order fulfilment.
- Accountable for facilitation and monitoring of warehouse shipments processing and follow up on their status.
- Accountable for continuous monitoring of On Time, In Full goods delivery.
- Accountable for classification and responses to customer queries.
- Accountable for allocation of product in line with customer segmentation in the event of shortages.
- Accountable for registration, documentation obtaining and classification of claims including customer contact via e-mail where needed.
- Accountable for claims validation and approval as per agreed ToA.
- Accountable for setting approved claims in S4 and Blacksmith systems.
- Accountable for daily, weekly and monthly reporting of claims as per agreed targets.
- Ensure that your region meets all the operational and financial performance targets and obligations for Order Management & Claims process.
- Collaborate with cross-functional stakeholders to ensure business and customer needs are being met.
- Close cooperation with Customer Operational Lead for NA.
Qualifications & Experience:
- Bachelor’s degree in Sciences or business (preferably Supply Chain and/or Logistics)
- At least 5 years business experience, preferably in Order Management and Claims processes
- Team leader/supervisor experience
- Familiar with SAP S/4HANA functionalities
- Understanding of financial processes
- Very good verbal and written communication skills
- Action orientated to deliver results under time pressure
- High analytical skills
- Proven track record on improvement performance
- Service oriented attitude
- Able to adapt to changes quickly
- Fluent in English language
- Availability to work in non-standard working scheme (until 6pm and sometimes, when needed, to 8pm or 10pm)
What we offer:
- Working at Lipton Services, you will be the part of a great team of specialists and managers who support various Lipton global processes, including Order to Cash, Planning, Global Control Tower, Customer Collaboration, Master Data Management and many others.
- Lipton Services office - where this role is opened - is located in Katowice city center on Dworcowa 8 St., close to railway station. You can't imagine better location if you commute to work by train or by bus.
- We value from the proximity of our Lipton Factory in Katowice Szopienice. You will visit this Lipton site in first weeks of work as a part of your onboarding process.
- It is important for us to celebrate together our successes and engage in the initiatives like Poland Business Run, Szlachetna Paczka or various office events related to wellbeing, integration, DE&I or just tasting our fabulous tea!
- We don't have a dress code and we have a hybrid working model😊
- Our benefit package includes health insurance, Multisport card (the cost is shared between employee and employer), life insurance, PPK and PPE pension schemes, Employee Assistant Program (incl. psychological support) vacation allowance, additional birthday holiday and a lot of tea.
- We value diversity, believing it is the source of creativity, more robust business results and overall awareness of each individual.