Key Account Specialist (M/F)

Job title: Key Account Specialist

Location: Warsaw office (hybrid model, 3 days from the office a week)

Type: permanent

Who we are and what we do:

LIPTON Teas & Infusions is the world’s leading tea business, home to iconic, purpose‑driven brands like Lipton, Pukka, Tazo, T2, Lyons and PG Tips.

We craft great teas for every occasion, to bring joy and inspire a healthier lifestyle. Guided by our values of people first, ownership, passion for excellence, and consumer and customer centricity, we create long‑term value for our people, trade partners, suppliers, and the communities where we operate.

If you’re a diverse thinker who takes personal ownership to connect ideas and make impactful things happen, someone who shares our values around humanity and courage and someone who enjoys a good cup of tea (on the house!), then we could be a good match! 🍃✨

Your role:

As a Key Account Specialist, you will join the Modern Trade team, responsible for driving sales growth with key clients such as Biedronka, Lidl, Dino, Netto, Aldi, and other modern retail chains. Your main responsibility will be to support the Key Account Managers in their day-to-day communication with the above-mentioned external clients.

In this role, you will work with internal systems related to pricing, discounts, promotional planning, and invoicing. You will also support administrative processes within the department, as well as facilitate both internal and external information and document flow.

You will also be involved in ongoing sales processes with clients.

Other responsibilities:

• Daily support and servicing of key clients
• Managing client price lists and verifying pricing accuracy for invoicing
• Overseeing the client invoicing and settlement process
• Preparing regular reports and recommendations related to sales processes
• Supporting the monitoring of promotional effectiveness
• Contributing to the creation of promotional plans and sales planning processes
• Implementing logistical changes for assigned clients and maintaining ongoing contact with a selected client group
• Managing commercial documentation and contracts
• Verifying and managing budget files
• Cooperating on a daily basis with other internal departments such as Supply Chain, Customer Collaboration, Trade Marketing, and Finance

What we are looking for:

We are a dynamic organization that values individuals who demonstrate initiative and independence. We are open to candidates without prior experience in sales; however, the following skills are essential:

• Good knowledge of MS Excel, including working with large datasets and multiple clients
• Strong analytical thinking skills
• Good communication skills and ability to work in a team
• Very good organization of own work
• Proactiveness and goal-oriented mindset
• Good command of English (B2 level)

What’s in it for you: 

• Yearly salary review and annual bonus based on company’s results and individual performance    

• Private medical care and employer‑paid life insurance    

• Monthly MyBenefit cafeteria points and holiday reimbursement    

• Two separate retirement pension plans    

• Access to discounted company products    

• Employee referral rewards up to 3,000 PLN    

• Structured onboarding and continuous learning opportunities    

• Cross‑functional collaboration with global teams    

What to expect from us:

We know that the whole recruitment process can be stressful, so we promise to make it as straightforward as possible. Our process is usually 2-3 stages (depending on the seniority of the role) and we are aiming to review every CV within 2 weeks. 

We are an organization committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. We are interested in every individual bringing their whole self to work and this includes you! 

A GDPR clause (for Poland):

By submitting your application, you consent to the processing of your personal data contained in your CV and application documents for the purposes of this recruitment process, in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation). Your data will be processed only for the duration of this recruitment unless you provide separate consent for future recruitment processes.