Plants ambiant

Working together

If you’re a supplier to one of our businesses, or interested in working with us, here are the
things you should know about how to partner with us.

Any individual, business, or organization needs to go first through our LIPTON Teas and
Infusions supplier qualification system. It includes our Responsible Sourcing Policy (RSP), which sets out the requirements – ensuring we deliver on our business objectives while driving a positive impact throughout the world of tea by creating value for millions of people in our supply chain and reducing the environmental impact.

- Responsible Sourcing Policy

Any supplier that cannot meet the terms of our Responsible Sourcing Program, or is in any way unsure of their compliance status, is encouraged to get in touch with their Procurement or business contact.

How to work with us?

Once you are selected as a supplier for LIPTON Teas and Infusions, you will receive an invitation email to register on the SAP Ariba Supplier Lifecycle and Performance system. In that system you need to submit information to us, like your contact information, bank information and your quality and responsible sourcing certificates (if applicable). When you have provided all the requested information and your request is approved, you can start to receive purchase orders from us. 

How to update your information?

Do you need to change any information like contact information or bank information? You can self-manage this in the SAP Ariba Supplier Lifecycle and Performance system, or contact your usual LIPTON Teas and Infusions contact person.

How to register on the SAP Business Network?

After you are set up as one of our suppliers, you can expect to receive the first purchase order via email. This email with the purchase order will contain a link to register on the SAP Business Network.

If you click on the link, you will go to the registration page of the SAP Business Network. On the registration page, you can check if your company already has an account on the SAP Business Network. If your company does not have an account yet, you can create a new account by inputting the required information, accepting the Terms of Use and Privacy Statement of the SAP Business Network, and clicking ‘Register’. If you already have an (enterprise) account on the SAP Business Network, you can use that (enterprise) account to log in. More information can be found here.

How to submit your invoice to us?

We prefer to receive your invoices through the SAP Business Network. Once you are registered on the SAP Business Network, you can invoice us via the SAP Business Network (it’s easy: you can ‘flip’ the purchase order in the SAP Business Network to create an invoice automatically).

Alternatively, you can email your invoice as a PDF to If you are invoicing a Lipton entity outside of Europe, you can also send a paper invoice to the bill-to address identified in the purchase order if this is legally required in the respective country.

Make sure that you always mention the purchase order number and the correct bill-to address (as identified in the purchase order) on your invoice, and only include one PDF in the email.

How to track the status of your invoice?

When you have submitted your invoice through the SAP Business Network, you can easily track the status of the invoice via the SAP Business Network. For invoices submitted to us via email or post, you can contact the LIPTON Teas and Infusions Servicedesk to check the status.

How to get support?

Raise your questions to the LIPTON Teas and Infusions Servicedesk , send an email to , or call us.